How to prepare your robot for the collect

1. Backup
Make sure you keep a backup of all your files. 

2. Ticket Number
When you open a ticket on our portal, a number is assigned to your case.
That Ticket Number should be taped on top of the robot box, making sure that it is visible.
 

3. Put your robot in its orginal box
Make sure to keep the charger and the accessory box as we will not provide these items with the replacement robot (unless otherwise specified by the Support team).
Check our reboxing video for Pepper or NAO. 

4. Robot transport

• FOR SWAP: Our Logistic Services Team will soon contact you to send you the replacement robot and to arrange an appointment to pick up your robot as well.
   
• FOR REPAIR: There are 2 options:
  • If your Robot is under warranty, we will ask you to send your robot to our Repair Center in Witten (GERMANY) at the following address:

• If your Robot is out of warranty, we will ask you to send your robot to our Repair Center in Paris (FRANCE) at the following address:
  

United Robotics Group

43 rue du Colonel Pierre Avia

75015 Paris

FRANCE

Contact Person : 

Christiant Sambou

+33 1 77 37 17 92

logisticswarehouse@aldebaran.com