Informations that Support will ask you

Before helping you with a robot repair or swap, we need you to provide us (or to confirm if provided already) the following informations:

• Details about the person to contact for the robot's delivery or pickup (name, phone number, email address),

• Delivery address,

• Pickup address (if not the same as the delivery address),

• Billing address,

• Your VAT number,

• Serial number of the robot (see how to find it on Pepper or NAO).

Please, try to provide those when contacting Support for a Repair or a Swap operation.