Troubleshooting

NAO - Doesn't stand up - How to fix Diagnostic File KO
After a NAOqi update (for example: going from 2.8.6.23 to 2.8.7.4) a customer can have a NAO that won't stand up. The robot will activate its motors b...
Mon, 27 Dec, 2021 at 4:09 AM
NAO - Diagnostic Check Up behavior - How to perform it correctly ?
This article explains how to let NAO perform correctly its Diagnostic Check Up behavior. It is important the customers follow these steps carefully, otherw...
Mon, 27 Dec, 2021 at 4:06 AM
PEPPER - What should you do if Pepper falls?
If Pepper has fallen, please follow these steps : Push the Stop Button Unplug the charger from the robot if connected Insert the Pins to unlock the join...
Thu, 20 Jan, 2022 at 8:55 AM
PEPPER - Remove token on Pepper 2.9
What is it ? The head and the tablet of Pepper are associated thanks to an encrypted key called "Token". If you swap Pepper's head with ...
Thu, 20 Jan, 2022 at 8:56 AM
PEPPER - My Pepper does not turn ON
What should I do? Unlock the Stop Button, Check the Battery level, Try to perform a Special Start-up.  If none of these solutions work, you can con...
Thu, 20 Jan, 2022 at 8:57 AM
Choregraphe - VCOMP120.DLL ERROR
In some cases you may have the following error message when you try to start Choregraphe : VCOMP120.DLL file cannot be found. Without it, Choregrap...
Mon, 24 Jan, 2022 at 11:11 AM