Pepper robot not turning on at all

Posted 10 months ago by Unitedrobotics

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Unitedrobotics

Yesterday we started Pepper Robot and it turned on fine. Then we shut it down and unlocked the head panel to connect the ethernet cable to its head. But when we tried to turn it back on(after connecting ethernet) it wouldn't turn on at all. There were no lights blinking/flashing of any sort. 


We removed the cable, put the panel back on and then tried to turn it on but no luck. We tried to hold the "power button" for 4/6/10 seconds but no blinking of any sort happend. We tried to double tap the "power button" but still nothing happened.


We made sure that:

* Stop button is unlocked

* It was connected to the power source, so the battery shouldn't be an issue.


Is there anything that anyone can suggest

3 Votes


8 Comments

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S

Soztag-lab posted 2 days ago

sorry to hear that. I fear you should send it to maintenance..  Kind regards and at Service, T.B

0 Votes

J

Jan. leusmann posted 16 days ago

We have the exact same problem right now. We also tried to access the ethernet slot by removing the head and only found out afterwards that the ethernet port ist at the back of the head. We attached the head back on. Since then pepper does not turn on anymore. We have tried basically every possible configuration.


- Re-attaching the head multiple times.

- Power Cable connected / not connected

- Ethernet Cable connected / not connected

- Stop button is unlocked 

- Pepper is charged


The only reproducable behaviour we are getting is that when we long press the power button for 4 seconds, the blue shoulder lights turn on. However, nothing happens afterwards. 


Any ideas? 

0 Votes

J

Jan. leusmann posted 16 days ago

We have the exact same issue. We also removed the head to access the ethernet cable (we found out afterward that the access point is at the back of the head). After putting it back on, pepper does not turn on anymore. We have tried this in basically every possible configuration, and the only reproducible behavior we get is that the blue shoulder lights turn on after we press the power button for around 4 seconds. However, nothing happens afterward. 

0 Votes

S

Soztag-lab posted 22 days ago

 Glad to hear it!  Kind regards and at Service, T.B

0 Votes

U

Unitedrobotics posted 23 days ago

Hey, Yes the problem was resolved. I removed the head and placed it back again and it started to work.

0 Votes

S

Soztag-lab posted 23 days ago

Hey wanted to check again :) ? Kind regards and at Service, T.Batbayar

0 Votes

S

Soztag-lab posted 29 days ago

 Hey, already something done yet? Kind regards and at Service, T.B

0 Votes

S

Soztag-lab posted about 1 month ago

Sorry to hear from that! Is it a problem? Already solved? Don't give up!

Kind regards, TB for NCT Nürnberg

0 Votes

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